Browse our most frequently asked questions list below to learn everything you need to know!
Tents
- A pole tent is designed to be used on dirt or grassy areas where staking is possible. A pole tent has side and center poles and requires staking in order to assemble the tent. It’s not suitable to put a pole tent on concrete or most hard surfaces.
- A frame tent is a free-standing structure and can be set up on all surfaces (grass, gravel, asphalt or concrete). It can be anchored with stakes, water barrels, or concrete blocks. A frame tent does not have any center poles.
- Yes, tent pricing includes setup and break down of the tent(s).
- Yes, we offer water barrels or concrete blocks as an alternative to staking at an additional cost.
- The customer is responsible for providing access to a working water spigot within 150′ of the tent(s) for the water barrels.
- No, our tents are priced without sidewalls. Most summer events do not require them. Solid and windowed sidewalls are available at an additional cost.
Inflatables
- Yes. The blower keeps air in the inflatable unit. Once unplugged it will deflate. We require an outlet or a generator within 125′ of the unit. Heavy duty extension cords are included with your rental.
- We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We can´t set up on any type of rocks (other than pea stone). If being set up on a surface where we cannot stake, sandbags will be added to your order for an additional cost.
- Waterslides can only be set-up on grass or dirt.
- You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once so we can fix the situation. If failure to follow our safety rules (i.e. not turning off the blower in high winds) results in damage, you will be responsible for all damages up to and including replacement of the unit and/or blower.
- Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized.
Delivery, Pickup and Payment
- Standard delivery for Saturday or Sunday events is Thursday between 7am-3pm or Friday between 7am-5pm.
- Pickups typically are either Sunday between 10am-5pm or Monday between 7am-5pm.
- We schedule deliveries in 3-hour windows and call 30 minutes prior to arriving with your delivery.
- Additional charges may apply for any of the following circumstances: Sundays, holidays, specific day and/or time requests, transport to floors other than ground floor, same day or multiple trips due to the amount or equipment.
- If rental items need to be brought up outside stairs additional charges may apply.
- If there are any stairs/steps involved to access the rental location, there will be an additional fee of 5% per step. (Ex. 5 steps would equal a 25% increase in order price. A $1000 order would turn into a $1250 order.)
- Orders with a tent include set up of the tables under the tent. Chairs will be left stacked under the tent or can be set up for an additional fee.
- Orders without a tent on it do not include set up of tables. Tables and chairs will be left stacked within 25’ of the back of the truck. Tables and chairs can be set up for an additional fee.
- For pick-up, all items should be left at the location at which they were delivered prior to your pickup window. Additional fees may apply if this policy is not followed.
- Yes, our delivery fees are listed on our Service Area page.
You must be at the event property for delivery to show where you would like the items left and/or set up.
You assume responsibility for the state of the items while they are at your property.
There may be additional charges for the following: damaged, lost, and/or missing equipment.
We accept all major credit cards.
We also accept cash or check.
- Yes, to reserve an order we require a minimum of 25% deposit or full payment based on the order date & event date.
- Pricing for most items is based on a 1-2 day rental period. We typically deliver the items 1-2 days prior to your event and pick up 1- 2 days after the event.
We will travel a maximum of 200′ from where we can park our truck to where the rental items are going. Most houses/business are within these limits.
General Questions
For orders with a tent, the setup of the tables under the tent is included. We will leave the chairs stacked in the center of the tent(s).
Pricing for tables and chairs without a tent does not include setup. They will be stacked neatly in an easily accessed area. We also will not carry tables and chairs into a residential household due to liability reasons. If requested we will bring them into a garage, or commercial property.
We do offer setup of tables and chairs for an additional fee.
We cannot be responsible for the weather conditions. If the order is cancelled because of weather, all of the cancellation terms remain in place.
- We ask you to leave everything under the tent and stack the equipment as it was delivered. If you do not have a tent, we ask that you leave everything accessible for the pick-up crew in the same location as it was delivered. If the items are not accessible when the crew arrives, there may be an additional delivery charge to return and pick up the equipment.
- Please shake out loose debris and place the dirty linens in the provided bin and either leave it under the tent if one was rented or with the tables and chairs.
- As per our cancellation policy, we require at least a 30 day notice of any cancellation for a full refund. If an order or item is cancelled within 30 days of an event, the 25% deposit is forfeited for the order.
- Cancellation policy also includes partial cancellations. For example, if 50% of your order is cancelled within 30 days of your event, the 25% deposit is forfeited for those items.
Unfortunately we are a delivery based company only.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.